What I Did To Overcome The Most Exhaustive IT Project In My Life

The most exhaustive project of my career is also my favorite project to date.

As a project manager for a technology company providing telecommunications hardware and software, network infrastructure, and support services to large multi-site customers, fire drills are the norm.

This particular customer was a large national rental car organization with thousands of locations across the United States.

They had converted approximately 635 of their locations to a hosted VOIP telecom system that had left their entire operation without service for days on end after one particularly long service interruption.

There was a sudden need to immediately remove the existing solution and replace it with an Avaya IPO that met 99.999% reliability.

Our second challenge was:

With a project of this size moving at break-neck speed it was imperative that the project team was organized and communication processes were followed without fail.

We used our month of lead time to develop the processes and tools that we knew could make or break the project.

Checklists and install manuals were critical to our success.

Because we were installing a large number of locations with a new installer in every region, it was important to the client that each of the installers completed the installation in the same way.

The combination of these tools and strong project leadership combined to result in a successful implementation project.

Sharing is learning. “The happiest people are those who are contributing to the society” — Ted Turner.

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